Terms and conditions

Terms and Conditions of Match-winner ApS

General Information

Match-winner ApS
Energivej 3, 4180 Sorø
CVR No.: 43640585
Phone: 22220903
Email: kontakt@match-winner.dk

 

 

Prices

At Match-winner ApS, all prices are listed in Danish kroner and include VAT and taxes. We reserve the right to change prices at any time without prior notice. We reserve the right to sell out of certain items.

 

Payment

Match-winner ApS accepts payments via VISA-Dankort, VISA, VISA Electron, and Mastercard. Payment will not be charged to your account until the item is shipped. All amounts are in DKK (Danish kroner) and include VAT. We reserve the right to correct pricing errors and may not be able to fulfill orders for sold-out or discontinued items.

The Anyday payment option is available for purchases of 300 DKK or more. When you choose to pay with Anyday, we’ll charge the first payment when your item is shipped. After that, you’ll make a monthly payment on the last business day of each month. The number of monthly payments starts at four months and may vary depending on your chosen payment plan. The amount of each payment is determined by your order’s total amount, your chosen flexible payment option, and the specific payment plan you’ve selected. Please note that if you pay all installments on time, no interest or fees will be charged. Should you return your purchase, your agreement with Anyday will be automatically canceled. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper

Delivery

Match-winner ApS strives to ship orders as quickly as possible, and delivery can be expected 1–4 days after the order is placed.
We ship throughout Denmark. Shipping rates start at 39 DKK. Items will be delivered to the nearest parcel shop, unless home delivery is selected.
We also ship throughout Europe
Your items are generally shipped via GLS.
NOTE: If there is no space at the pickup location, the package will be moved to the nearest pickup location, and you will be notified. If you encounter any issues, please contact customer service.
Deliveries are made every weekday and on Saturdays. Your item will be delivered 1–4 business days after your order is placed.
Special delivery terms apply to certain items. These terms will be clearly stated prior to the purchase of these items.

 

Right to Return

A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. Our warranty covers defects in materials and/or workmanship. You may have the item replaced, receive a refund, or obtain a price reduction, depending on the specific situation. The warranty does not cover defects or damage caused by improper handling of the product or service. You must file a complaint within a “reasonable time” after discovering the defect or fault. Match-winner ApS will cover return shipping costs to a reasonable extent.

For returns, complaints, and exercising your right of withdrawal, please send to:
Match-winner ApS
Energivej 3
4180 Sorø
We do not accept cash-on-delivery shipments.

 

Reimbursement

If a refund is issued, the amount will be credited back to the same account used for the original purchase.

Right of Withdrawal

We offer a 14-day full return policy on items purchased in our online store.

The period begins on the day;
- When you receive the order.
- When you take physical possession of the last item, in the case of an agreement covering multiple items ordered in a single order but delivered individually or in separate shipments.
- Takes physical possession of the last batch or part when the agreement involves the delivery of goods consisting of multiple batches or parts.
- The first item in your physical possession, in the case of regular delivery of goods over a specific period.
You are responsible for return shipping costs.
Cancellation must be notified to us no later than 14 days after purchase, and you must return the shipment no later than 14 days after cancellation. Notification must be sent by email to kontakt@match-winner.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal. If you wish to return the item to us, you must fill out the return form, which can be found on the homepage under "Returns."

You cannot cancel the order simply by refusing to accept the item without also providing clear notice of this.

 

Items Excluded from the Right of Withdrawal

The following types of goods are excluded from the right of withdrawal:
- Goods that have been manufactured to the consumer’s specifications or have been clearly personalized.
- Sealed goods that, for health or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, become inseparably mixed with others upon delivery.
- Goods where the seal has been broken.
- Non-financial services that have been performed, provided that the performance of the service has begun with the consumer’s prior express consent and acknowledgment that the right of withdrawal ceases once the service has been fully performed.
- Supply of digital content not supplied on a tangible medium, where performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
- Newspapers, periodicals, or magazines, except for subscription agreements for such publications.
- Contracts concluded at a public auction.
- Goods that deteriorate or become obsolete quickly.

 

Returns

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You are responsible for the direct costs associated with the return. When returning an item, you are responsible for ensuring that it is properly packaged. You must include a copy of the order confirmation. The process will be faster if you also fill out and include our Cancellation Form.
You bear the risk for the item from the time of delivery until we have received the return.
We do not accept packages sent cash on delivery.

 

Condition of the item upon return

You are only liable for any reduction in the value of the item resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the item. In other words, you may examine the item just as you would in a physical store.

If the item has been used beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a partial refund or no refund at all, depending on the item’s market value at the time of receipt—of the return. To receive a full refund, you must therefore test the item without actually using it.

 

Refund

If you cancel your purchase, we will, of course, refund the amount you paid to us.
In the event of any depreciation in value for which you are responsible, this amount will be deducted from the purchase price.
When exercising your right of cancellation, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery option we offer), will be refunded without undue delay and no later than 14 days from the date we received notification of your decision to exercise your right of withdrawal. Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided proof of return before then.

 

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about your purchase

We process your personal data for the purpose of delivering your order and handling inquiries regarding your purchase. This processing is carried out in accordance with the rules set forth in our privacy policy for Match-winner ApS. There, you can read more about how your data is processed, when it is deleted, and what rights you have as a data subject.

Complaint Procedures – Overview and Links:

If you have a complaint about a product purchased from our online store, you can submit a complaint to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk